ClinicGrow sends automatic appointment reminders by email and SMS before every visit, so patients remember their consultation without your team calling them. Reminders go out 24 hours, 1 hour and 15 minutes before the appointment.
| Moment | Message |
|---|---|
| Right after booking | Confirmation email with date, time and an add-to-calendar link |
| 24 hours before | Reminder by email and SMS |
| 1 hour before | Short reminder |
| 15 minutes before | Final reminder, useful for video consultations |
| 24 hours after a completed visit | Request to leave a review |
Email reminders are included. SMS reminders are sent through Twilio for patients with a mobile number on file.
Reminder emails use your clinic's language setting: Dutch, English, German, French or Portuguese.
Times are always shown in the clinic's own time zone, including in the add-to-calendar link, so patients abroad see the right hour.
When a patient cancels, the free slot can go to someone on the waitlist instead of staying empty.
Add your services and availability in ClinicGrow.
Make sure patients book with an email address or mobile number.
Reminders run automatically for every appointment. No manual sending.
30-day free trial, no credit card. Reminders start working from the first booking.